Privacy Policy

1. Introduction

Vintavia LLC ("we," "our," or "us"), a Limited Liability Company formed in the State of Delaware, the United States, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

This Privacy Policy is provided in accordance with applicable United States federal and state data protection and privacy laws.

By using our Service, you agree to the data practices described in this Privacy Policy. If you prefer not to, you may choose not to use the Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, and profile information
• Travel Preferences: Destinations, interests, travel dates, budget, and special requirements
• Itinerary Data: Travel plans, saved places, bookmarks, and customisations
• Communication Data: Messages, feedback, and support requests
• Payment Information: Billing address and payment details (processed through secure third-party payment processors)

2.2 Information We Collect Automatically

When you use the Service, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Location Data: GPS location, IP address, and location-based preferences (with your consent)
• Log Data: IP address, browser type, access times, and referring website addresses
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms (if you choose to connect your account)
• Travel and booking services
• Analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Create and personalise your travel itineraries
• Provide AI-powered recommendations based on your preferences
• Process transactions and manage your account
• Respond to your inquiries and provide customer support
• Send you service-related communications

3.2 Improvement and Analytics

• Analyse usage patterns to improve the Service
• Develop new features and functionality
• Conduct research and analytics
• Monitor and prevent technical issues

3.3 Communication

• Send you marketing communications (with your consent)
• Notify you about updates, changes, or important information
• Send you promotional offers and travel tips

3.4 Legal Compliance

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights and prevent fraud
• Respond to legal requests and court orders

4. Basis for Processing and Consent

We collect and process your personal information for the purposes described in this Privacy Policy, including to:

• Provide the Service: To perform our agreement with you and deliver the features you request
• With your consent: Where you have given us permission to process your information for a specific purpose (such as location access or marketing communications)
• Legitimate business operations: To operate, secure, and improve the Service and to prevent fraud and misuse
• Legal obligations: To comply with applicable laws and respond to lawful requests

Where we rely on your consent, you may withdraw it at any time by contacting us at info@vintavia.com.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics providers
• Customer support services
• Email and communication services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may share your information with third parties, such as applicable industry partners, to provide services to help us with our business and marketing activities, when you have given us explicit consent to do so. In such cases, the responsibility of keeping this information securely lies with such third parties.

5.5 Aggregated and Anonymised Data

We may share aggregated, anonymised, or de-identified information that cannot reasonably be used to identify you.

6. Third Party Links

Our application provides links to other websites and applications that are beyond our control. This Privacy Policy excludes services and links offered by other companies, individuals and/or agencies, when browsed and/or accessed. Vintavia shall in no way be liable or responsible for your use of such sites and applications.

We encourage you to review the privacy policies of any third-party websites or applications you access through our Service. We are not responsible for the privacy practices or content of such external sites.

Parts of the Service display information, content, and data sourced from third parties. We do not control or independently verify this information and we do not guarantee its accuracy, completeness, currency, or availability. Errors may occur on third-party systems, during retrieval of the data, or when it is displayed to you. Please see our Terms and Conditions for further details.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Support business operations and improve our Service

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention policies and applicable law.

You may request deletion of your account and associated data at any time by contacting us at info@vintavia.com.

8. Your Privacy Rights

Depending on where you live, applicable data protection laws may give you the following rights regarding your personal information. We honour these rights for all users where reasonably practicable:

8.1 Right of Access

You have the right to request access to the personal data we hold about you and receive a copy of that data.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

8.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights, including by denying you the Service or providing a different level of service.

To exercise any of these rights, please contact us at info@vintavia.com. We will verify and respond to your request within the timeframe required by applicable law. If you believe we have not handled your information appropriately, you may also have the right to contact the relevant data protection or consumer protection authority in your jurisdiction.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on the Service.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings

9.2 Advertising and Sponsored Features

Vintavia does not currently serve advertising, and recommendations are not paid for or sponsored. Our rankings are not influenced by commercial relationships.

If we introduce advertising, sponsored placements, or branded content in the future, we will update this Policy and its "Last updated" date before doing so. Any advertising cookies would be set only with your consent, and we would clearly label sponsored content wherever it appears.

9.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

We are based in the United States, and your information may be stored and processed in the United States and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

Where required by applicable law, we take appropriate steps to ensure that your information receives an adequate level of protection when it is transferred internationally, including by entering into appropriate data protection agreements with our service providers. By using the Service, you understand that your information may be transferred to and processed in the United States.

12. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vintavia LLC
A Limited Liability Company registered in the State of Delaware, United States
General enquiries: info@vintavia.com
Technical support: support@vintavia.com